Visitor

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1 Message

Monday, May 4th, 2026 8:42 PM

Promo Ended – Any Loyalty Discount Available?

My promotional period has ended, and my monthly bill increased significantly.
Are there any loyalty discounts or retention offers currently available?

Oldest First
Selected Oldest First

Official Employee

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853 Messages

2 hours ago

Hello @user_3ce8dx thank you for reaching out on our community forum. I know how important it is to keep your billing within your budget. I would love to help you look at available offers. 

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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