Visitor
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4 Messages
Promo discount
Hello - I just lost a promotional discount and now my bill is significantly higher. I have been a Comcast/Xfinity customer for at least 20 years so I think I deserve a new discount :) please.
Visitor
•
4 Messages
Hello - I just lost a promotional discount and now my bill is significantly higher. I have been a Comcast/Xfinity customer for at least 20 years so I think I deserve a new discount :) please.
user_324e73
Visitor
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4 Messages
1 year ago
My promo ran out and my bill is significantly higher now. I would like a new promo please. I have been a customer for a VERY long time. Thank you.
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XfinityBradM
Official Employee
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915 Messages
1 year ago
Hey there, @user_324e73. It can be frustrating when your bill changes after a promotion expires, I will pull up your account so we can review the current promotional options together. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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