Visitor
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1 Message
Promised Credits not applied
I received emails in the last 30 days, confirming credits due to bad service promised by Comcast reps on phone calls, totalling $100. Only $65 was applied to the bill. And my service is still spotty, but in different ways.
XfinityBillie
Official Employee
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666 Messages
1 m ago
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I can understand the frustration and would love to research your billing concern further. Please send us a direct message to "Xfinity Support" with your full name and address to get started.
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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