U

Visitor

 • 

1 Message

Thursday, October 21st, 2021 5:23 PM

Closed

Promised Credits not applied

I received emails in the last 30 days, confirming credits due to bad service promised by Comcast reps on phone calls, totalling $100. Only $65 was applied to the bill. And my service is still spotty, but in different ways.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

3.4K Messages

4 years ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I can understand the frustration and would love to research your billing concern further. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

forum icon

New to the Community?

Start Here