4 Messages
Promised credits have not been received
My promo plan expired so I switched to a new plan. While chatting with the agent the chat was disconnected, another agent picked up the chat, apologized for the disconnect, and offered me a ten dollar credit which I thankfully accepted. Thankfully I saved the chat transcript. The agent stated my March bill would be 77.84 yet today119.00 was deducted so today I started a chat. After three different agents I managed to get that cleared up. Because I spent hours of my time fixing xfinity's mistake I requested a 30 dollar credit and the agent agreed. The credit never materialized nor did the 10 dollar credit the previous agent promised. The three agents I chatted with are Kunika, Rishabh, and Priyanshi. All three agents ended the chat before the problem was resolved so I jumped thru the phone tree till I connected with a human being. After explaining all of this to "Maria" she told me the agents falsely promised me those credits and there was nothing she or anyone else could do. I have it in writing from xfinity employees that I would receive these credits yet Maria is telling me otherwise. Why? Now I have been transferred to retentions and once again I'm being told there is nothing that can be done. I have it in writing from three different agents that I would be receiving 40 dollars in credits. This is fraud in my opinion.
XfinityEva
Official Employee
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1.7K Messages
3 months ago
Thank you for taking the time to reach out to us and provide details of your interactions. I am sorry to hear that this had been your experience and we would love to help. May I please ask that you send us a direct message with your full name and service address to get started?
To send a direct message:
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user_49fczh
Visitor
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3 Messages
1 month ago
I had a very frustrating experience with Xfinity. When I signed up, they clearly promised that if I chose their bundle offer, I would receive a free iPad, my monthly internet bill would be $50, and I’d get a $40 monthly credit to cover the iPad’s mobile service fee (which is about $39.79). The only reason I accepted the iPad was because of this offer—I didn’t actually need it.
However, instead of honoring that promise, Xfinity charged me $60 per month for internet and an additional $39.79 for the iPad’s mobile service. I never received the $40 monthly credit I was told I would get. I contacted their customer service more than nine times, but each time I was transferred between the mobile, internet, billing, and bundle departments. Every representative told me the issue had been resolved—but nothing changed. On top of that, none of the agents seemed able to access or confirm the original offer that was clearly explained to me. So, I had to repeat the entire story every time I called.
Eventually, I asked to cancel the mobile service, thinking it would end the issue. But then came the worst part: I was told I still had to pay the remaining 21 monthly installments for the iPad—$415 in total—for a basic 10th generation iPad. This is outrageous to me. I never received the promised credit, and now I’m stuck paying $415 for a device I didn’t really want. I had already paid a $116 one-time setup fee as well. How can the most basic 10th generation iPad cost me this much when it's available for around $299 on the market? This feels like a complete scam.
The entire process has wasted a lot of my time and caused me a great deal of frustration. I strongly advise others to stay away from Xfinity to avoid going through the same experience.
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