Promised a credit, was lied to instead

I just got done with 3+ hours on live chat. I was bounced around from agent to agent, and yes, I did quite irritated. I had removed a service that never worked and even had a chat about it a while back since it was never activated either. I was promised a credit of $35 and was provided with a confirmation number.

The service was added at the end of December and appeared on my January 20th bill.

Responses

XfinityShawn

Official Employee

•

1.4K Messages

2 months ago

user_88cdc5 This isn't the experience we would want you or any customer to have, and my team can look into your concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_88cdc5

Promised a credit, was lied to instead

XfinityShawn

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