Visitor
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1 Message
Promised 1300 Mbps plan for $45.23/month not being honored – have transcript
I was promised a 1300 Mbps internet plan on June 23 for $45.23/month total, including taxes, fees, modem, unlimited data, no contract, and free Peacock. A second agent confirmed it on June 26—and I agreed.
Since then, I’ve been passed between agents who contradicted each other—saying it expired, then it would arrive, then walking it back. I have full transcripts showing exactly what was promised.
This has been confusing and unprofessional. Can someone from Xfinity Support please DM me so I can share the transcripts and resolve this?
Thank you.
Also every time I tried to use a tag the page had an error making me repost this entire thing three times.
XfinityRaul
Official Employee
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2.1K Messages
3 days ago
@user_j93sn2 Thank you for making us aware of the negative experience you've had trying to get your account updated with this promised 1300 Mbps plan. I would be more than happy to review your account to see what we can do to resolve your concern. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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