Tuesday, February 13th, 2024 12:14 AM

Program - Xfinity prepaid

I am in Acp program and they don’t refund your credit back to your credit card. They say they will after calling and still no refund. I might go to regular xfinity. 



102.8K Messages

10 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee


1K Messages

10 days ago

Hello @user_ms3pje Xfinity Prepaid concerns need to be handled directly by our Prepaid team. Have you already contacted them at 1-(855) 75-PREPAID or (855) 757-7372?

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