Regular Visitor
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4 Messages
Problems with my billing
I talked to someone last month and mentioned that my monthly bill had gone up to $385/mo. almost $100/mo. more than when we started. We changed some services and lowered the internet speed and I was told my bill would be around $300/mo. But I just paid my current bill and it was $385.95! What happened to my TV and Internet savings? We really don't need to be paying this much for channels that we don't even watch. Can someone please help us fix this before we have to start using rabbit ears?
XfinityLinda
Official Employee
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2.3K Messages
16 hours ago
@user_dl204h Thank you for meeting us here in our community. We can look into your billing and see what happened with your bill. I'll have to get your account name and details in a Direct Message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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