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Problems After I Switched Payment Method to Mailing Physical Check
Currently, I get my home Wi-Fi services through Xfinity but I am not actually the one who pays for it. My monthly bill is paid for by a local nonprofit that helps low income people stay connected to the Internet. The program had previously been paying my bill using a credit card as payment method, but have recently switched to mailing out actual physical checks (and don’t ask me why they made this decision, lol). unfortunately, since making this switch, my Xfinity account has not reflected any new payments. The program swears they followed Xfinity’s procedure for making-payments-by-mail to the letter. They also informed me that the first check was mailed out weeks ago now. Alas, my account still shows no new payment, and now has been delinquent for several days.
Well, I am just not sure what to do next and I could really use some help.
Is there anything that could be done on your end that might help shed some light on this situation? Please let me know your thoughts.
Thank you,
[Edited: Personal Information]
flatlander3
Problem Solver
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1.5K Messages
2 years ago
Are the physical checks clearing the bank? Who is depositing them? If it's the non-profit, I'd be concerned and start with them. If it's Xfinity cashing them, the one thing you can get a live person to talk to is billing. You might have to go through the phone prompts at 1-800-comcast to get there, unless someone knows a direct number.
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EG
Expert
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110.3K Messages
2 years ago
The concern is not "Home Networking" help related.................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabriel
Official Employee
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2.2K Messages
2 years ago
Hi @IfUsingMyXfntyAcctThenImProbNotVryHappy! Thanks for reaching out for help with seeing what's going on with that payment. I would have the same concern if I were in your shoes so I understand the importance of finding out what's going on since the switch from credit cards to mailed checks. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
(edited)
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