Problemas con mi cuenta

I need to speak with a supervisor regarding a serious billing issue.

I am being charged for TWO Xfinity accounts, but I only have ONE account and I have never authorized or requested a second account.

I need this matter investigated immediately. I want the duplicate account identified, the unauthorized charges removed, and my billing corrected. I also want confirmation that there are no other accounts or services associated with my information that I did not authorize.

I have already spent time dealing with customer service, and I do not want to continue being transferred from one representative to another without a resolution. Please escalate this case to a supervisor or the appropriate billing escalation department.

I am requesting a complete review of my account, a correction of all incorrect charges, and written confirmation of the resolution.

Please provide me with the case/reference number for this complaint as well.

Thank you.