I received what I'm sure is a fraudulent e-mail from someone claiming to be Xfinity. I wanted to report it but the Report Online Security Issue feature is broken in chat, so I'm posting it here. I didn't click any links, but I worry that others might. The e-mail came from [Edited: "Personal Information"]. It was titled "Don't Lose Your $10 Monthly Discount" and it was trying to phish for my bank account information.
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Two months left to update your automatic payment method
Don't lose your $10 monthly automatic payment and paperless billing discount. Be sure to update your automatic payment method to a bank account using an account number and routing number no later than March 30, 2023.
Updating your payment method is easy - just have your bank account and routing number handy.
Make the switch today here.
If you have already updated your payment method to a bank account using an account number and routing number, please disregard this email.
Thank you for choosing Xfinity.
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CCJay
Official Employee
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618 Messages
2 years ago
Thanks for sharing your experience @user_e7dfeb.
If you check your email with Comcast's Xfinity Connect webmail ( https://connect.xfinity.com/ ), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts/ under "Top Phishing Scams".
To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse/ and scroll down to the "Report Phishing Emails" section.
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janicepaddock
Regular Visitor
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4 Messages
2 years ago
The address listed above for Report Spam and Phishing Emails, https://internetsecurity.xfinity.com/help/report-abuse/ , does not work.
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user_0fc1ca
Visitor
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1 Message
2 years ago
This is Fraud. No doubt. Just look at the email It came from.
(edited)
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terryrim
Visitor
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2 Messages
2 years ago
I just receive e-mail from xfinity@emails.xfinity.com
is it spam or legit e-mail?
Subject: Update to your discount payment method
Xfinity <xfinity@emails.xfinity.com>
Continue enjoying your discount
If you’re currently enrolled in automatic payments with a credit or debit card:
Comcast will occasionally send you service-related emails to inform you of service upgrades or new benefits.
Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our website here.
Comcast respects your privacy. For a complete description of our privacy policy, click here.
© 2023 Comcast. All rights reserved. All trademarks are the property of their respective owners.
Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: Email Communications
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Again
Expert
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31.4K Messages
2 years ago
@terryrim
If you use webmail and you see the verified Xfinity logo by your emails then you'll know the emails are legit.
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