Visitor
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1 Message
Pricing
I have been a customer for 15+ years and I am sick of my bill going up. Your service has been terrible the past month with every single
day there is outages with my internet and with my cable tv. I have a lot of friends that have switched to fiber now in my area and I am debating whether to do the same since I am sick of my prices constantly increasing. I just need to know what the best price you can give me before I make the switch. For Cable and internet
XfinityAdrienne
Official Employee
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1.9K Messages
3 hours ago
Good Morning, @user_b39yrq! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do understand the want for having consistent billing and reliable services. We would certainly hate to see you leave the Xfinity Family, and would be more than happy to explore all available options with you. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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