Pricing Increase

Question

I would like transparency on why my bill increased 1.5x in September 2026. I did not add any services or receive any communications explaining the increase. When trying to communicate with the AI, it just says my bill did not increase from last cycle. Between this and the frequent outages, I am considering switching to a different provider.

EG · Answer

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityPaula · Answer

user_c3gdi5 Hello there! I hope that your week is starting out well aside from this price increase. I'm sorry that it came as a surprise. I know that it can be easy to overlook when account promotions and deals could be coming to an end. Many times when I work with customers with similar experiences we find that the issue was a promotion ending, so I have a feeling you may be in the same situation.

If you check the monthly statement you should see any promotional end dates on page 3 advising you when the promotion may be ending.

I don't want this to push you to another provider especially with the service trouble since we can help out.

Are you being notified that there have been interruptions in the area impacting your home internet connections? We can help find the underlying issue to help resolve the continued troubles.

@EG, thank you for moving the post over for our assistance.

Billing

user_c3gdi5

Pricing Increase

EG

XfinityPaula

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