pricing increase insane

same, there isnt a way to talk to live person, only AI, after 15 years its time to find new provider

Hi there, @user_qfhthg! I am sorry to hear you are feeling that way. We appreciate your patronage with us and are glad to further help. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! We like things at your fingertips so you can also look at plan options and make changes by signing in at our handy Plan Builder, https://www.xfinity.com/planbuilder.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

@user_blr51 I would recommend reviewing our How to view your Xfinity bill online for steps to find your current month's statement. Once you have that pulled up navigate to the 3rd page and you'll be able to see if you're currently on a promotion. You can review past statements on that same page in months prior to the increase to see what your promotion was and when it expired. You can also find your accounts current plan options using our plan builder.