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user_sgkrh6
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Tuesday, January 6th, 2026 12:03 AM

Pricing Changes Under Contract and Wrong Confirmation

Hello, I signed a 12-month contract on March 14, 2025 and my bill has been $258.41 during the contract.  For my January 2026 bill, it went up to $270.32 with many of the discounts changed, even though I am still in contract.  I called Xfinity today and the agent quoted me a new 5-year plan and the confirmation does not match what was quoted below.

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2 days ago

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XfinityQue

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346 Messages

2 days ago

 

user_sgkrh6, hi there and thanks for reaching out to us here. I understand your concerns. We did have a rate change of some products. I wouldn't change your plan especially if you're in a contract with a grandfathered plan. Have you taken a review of your November/December bill statement to see the upcoming changes you've seen thus far? It's usually the last pages of your bill PDF. 

 

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user_sgkrh6

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2 Messages

There is nothing in the PDF bill stating changes.

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2 days ago

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XfinityAldrik

Official Employee

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2.3K Messages

We appreciate you for reviewing the PDF or your bill @user_sgkrh6! Could you please send our team a direct message with your full name and full address? Our team would love to take a further look! To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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2 days ago

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