Regular Visitor
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4 Messages
Prices way too high!
I ran out of my contract and the prices have gone way too high. The online assistant was no help and when they sent me to retention chat I got this: "Thank you for your interest in chat. We are currently not accepting chat at this time. Please try again later." Terrible customer service when I told them I am looking at other ways to watch TV. Bad.
Responses
Ed440
Regular Visitor
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4 Messages
6 m ago
Can someone from Xfinity please send me a PM, I am about to pull the trigger on Hulu with live tv.
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krystyna53
Regular Visitor
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3 Messages
6 m ago
you are so right!!!. I started with $50 plan, they started taking channels away first, Then a wham of an increase that left me unable to breath. Customer service is terrible. Can't understand a word they say. three months I had called trying to lower my bill and after weekly calling talked to 10 customer service reps, I would be put on hold for over a hour at times. I ended up with the same package $114, 10 channels, baseic internet. What? Why? . I found 6 my deals that were lower and refused to let me get the plan even though it's right there showing it. There has to be someone that can help with this.
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ComcastMichael
Official Employee
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2.9K Messages
6 m ago
Greetings, @Ed440! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that your promotional price has expired. I would like to see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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