Ed440's profile

Regular Visitor

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4 Messages

Friday, October 30th, 2020 10:00 AM

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Prices way too high!

I ran out of my contract and the prices have gone way too high.  The online assistant was no help and when they sent me to retention chat I got this: "Thank you for your interest in chat. We are currently not accepting chat at this time. Please try again later." Terrible customer service when I told them I am looking at other ways to watch TV. Bad.

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Regular Visitor

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4 Messages

5 years ago

Can someone from Xfinity please send me a PM, I am about to pull the trigger on Hulu with live tv.

Regular Visitor

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3 Messages

5 years ago

you are so right!!!  . I started with $50 plan, they started taking channels away first, Then a wham of an increase that left me unable to breath. Customer service is terrible. Can't understand a word they say.        three months I had called trying to lower my bill and after weekly calling talked to 10 customer service reps, I would be put on hold for over a hour at times. I ended up with the same package $114, 10 channels, baseic internet. What? Why? . I found 6 my deals that were lower and refused to let me get the plan even though it's right there showing it. There has to be someone that can help with this.

Administrator

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4.4K Messages

5 years ago

Greetings, @Ed440! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that your promotional price has expired. I would like to see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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