Price Went Up - No Notice?

Hello, My bill just jumped to $189. There was no warning or anything that my promotion was leaving. Am I able to get into new promotional pricing. Internet and security for $189 is not feasible for me.

Thank you,

Pete

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Accepted Solution

XfinityAdrienne

Official Employee

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2K Messages

12 hours ago

I am happy we were able to get you into a new promotion onto your account, @Poni! Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to help! Have a wonderful rest of your week!

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XfinityEmilyB

Official Employee

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2.9K Messages

2 days ago

Poni Thank you for posting on our community forum so we can find the perfect promotion for your Xfinity internet and home security needs. You can make changes to your service through your online profile: https://www.xfinity.com/manage-my-account and I'm also happy to take a look from here.

Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and help.

(edited)

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U

user_dvjrc7

Visitor

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3 Messages

2 days ago

Yeah this is happening to everyone. Check if other companies are in your area, Race communications just expanded in my area the other day and I plan on switching to them. Seeing as $80 a month isn't good enough for comcast, I'll go ahead and give them $0 a month instead.

(edited)

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Billing

Poni

Price Went Up - No Notice?

XfinityAdrienne

XfinityEmilyB

user_dvjrc7

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