Regular Visitor
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12 Messages
Price scheduled to increase significantly. Looking for options
Hi, I am looking for some assistance reviewing my account (tv/internet). As is stands now, it is scheduled to increase by approx. 30% in just a few days. I just realized this when I reviewed my current statement. This is a fairly significant increase and I'm looking for some better pricing. I've looked into cancelling altogether, switching providers, or possibly even going with satellite. However, when I've spoken with Comcast/Xfinity previously about pricing and they were unable to help me, I've come to this forum and have been able to obtain assistance. I still have service, so it's apparent you've been able to assist previously. Thanks in advance.
Accepted Solution
XfinityRay
Official Employee
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4.1K Messages
3 hours ago
Thanks for working with our team to go over the available promotions, @Mh826! Our Xfinity forums community is a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!
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EG
Expert
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119.4K Messages
6 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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2.8K Messages
6 days ago
send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
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