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user_lgw78z

4 Messages

Tuesday, January 23rd, 2024 5:34 PM

Closed

Price of internet is getting out of touch with reality

Good morning,

My bill is now $106. It only covers internet, no other services, I don't even rent any hardware. This is getting absolutely too expensive and I am considering cancelling at this point. $80 for internet seemed acceptable not over $100. I am single and live alone, I don't use much bandwitch compare to entire families constantly steaming online. I don't think it's fair for me to pay for these families.

Question

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Updated 

1 year ago

660

3

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EG

Expert

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110.3K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityGabriel

Official Employee

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2.2K Messages

1 year ago

Hi, @user_lgw78z! Welcome to XFINITY, and thank you for your patience while waiting for a response. I totally get where you are coming from as my promotional discount expired as well. We are the perfect team to help with this. To find a new deal, have you checked online on our website yet? It's really a more simple process when you need to save time. All you have to do is enter your address and sign in to update your plan.

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user_lgw78z

4 Messages

I have checked plan offers. I haven't found anything. I don't want cable TV, I don't want rewards, I don't want cell phone plan. I just want a fair price for my internet service.

Thank you.

1 year ago

0

XfinityGabriel

Official Employee

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2.2K Messages

Hmm. @user_lgw78z I would like to pull up the account and have a look at what's going on. To get started, please send us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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XfinityGabriel

Official Employee

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2.2K Messages

1 year ago

Ah, okay. @user_lgw78z Were you able to access some internet-only plans online to get an idea of the pricing? We have the same promotions available on our end but we can certainly check on our end to see if we can find you a better deal. 😀

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user_lgw78z

4 Messages

I can't even load xfinity.com right now. It says "Our services aren't available right now". Pretty bad...

1 year ago

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user_lgw78z

4 Messages

I finally accessed the "internet deals". It won't let me see the deals unless I login to my account. As soon as I do, no deals are available. 

1 year ago

XfinityJoshuaG

Official Employee

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331 Messages

@user_lgw78z Sorry to hear that but I'd be happy to help once you send us a direct message with your full name and address.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window

• Press Enter to send your message


1 year ago

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