U

Saturday, February 17th, 2024 1:16 PM

Closed

Price increases

Why is it when I signed up for phone and internet I was given a set price. When I asked if it would double in a couple years, cause it usually does, the answer was no that this was the price for the internet and phone bundle and not promo. I was given a $10 discount when I signed up for auto pay. Shorty after it was dropped to $5 because I didn’t want to connect it to my checking account, ridiculous increase. Why would anyone give direct access to their bank accounts. And a couple years later now my bill is double what it was, I specifically asked about this. I don’t understand how they can justify doubling the price, even if it were a promo. Obviously the profit margin is huge. But it’s the misleading sales tactics that really gets me. I switched my phone to xfinity to save money, now I’m right were I was before but with worse telephone service. How does xfinity keep getting away with this? Why should I stay with xfinity at a higher price?  There are other services with a higher rating for a lower cost? 

Official Employee

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1.8K Messages

1 year ago

@user_nfp6ol Good morning! Thank you for taking the time to reach out to our Community Forums Team for assistance with your pricing. I can see how having increase in your pricing would be a concern. I would be delighted to take a look into your billing, and see what options we have available that aer more budget friendly for your household. To begin, can you please Direct Message your name and service address?

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

2 Messages

No, following the instructions doesn’t actually lead me speak to anyone in particular, I’m guessing I’ll once again be connected to a bot that cannot answer the questions. Once again it makes things as difficult as possible to actually connect with a person. It also doesn’t appear to connect the message thread. Stuck in an eternal loop. Why can’t I just speak directly to someone? Why is no one available during the hours you claim to be open? Do better! 

Official Employee

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376 Messages

@user_nfp6ol - I apologize that we have made you feel this way. You are speaking with a live person, and following the instructions above will put you in contact with one of our live reps that will be able to assist you. We are available between the hours of 6:00 AM - 12:00 AM EST, and would be more than happy to look into your billing issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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