Price increases

Xfinity is turning into a bully that knows they are a monopoly in our area. I have been with Xfinity over 20 years. I have four services with them and my bill is now going up almost 25% for no reason whatsoever. I am completely dissatisfied and believe that you are using monopoly practices to take advantage of the consumers that don’t have an alternate choice. I believe that the SEC or government should look into your business and your monopoly practices. Completely dissatisfied even after 20 years. Xfinity is not a good company

Responses

XfinityChristy

Official Employee

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2K Messages

1 year ago

@user_808hehI understand it’s frustrating when you see changes on your bill. The price increase contributes to ongoing network improvements as we expand the Xfinity 10G Network to provide you with faster upload speeds and a more reliable connection with lower latency. Xfinity is committed to providing you with the best possible service experience. I would be happy to review your account with you and look for new promotions in your area. To get started, please send our team a direct message with your full name and full address.

To send a "Direct Message" message:

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_808heh

3 Messages

I spent five hours on the phone yesterday being disconnected and trying to work out getting discounts or trying to figure out ways to save money. Again I’ve been with you guys for 20 years. I own two businesses, and I cannot just keep increasing prices on people. I am currently looking at other options, and most likely will be leaving Xfinity as you see many other people feel the same way. A 25% price increase for no reason is unjustified and unless you guys can do it for what I used to pay I am pretty much done with Xfinity. I’m tired of Not feeling like a valued customer and you see this over and over again on this string. We are in a day and age where companies are just increasing prices to increase their profits and that is the case here as well. Let me know the best you can do for me and what promotions you have going on that I can take advantage of that you know of because the operators I spoke to yesterday said that I have the best pricing possible. Again, this is ridiculous. I have four services with you And I will be terminating them one by one shortly
and if I could be very clear, I had no intention of canceling anything but now you have prompted me to look closer at my bill and realize how much I’m being overcharged on each service.

(edited)

1 year ago

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XfinityChristy

Official Employee

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2K Messages

@user_808heh I understand wanting the best deal possible for our services and I have the same promotions as options as my co-works that provide customer service over the phone, but I would be happy to double-check your account with you. Please send me a direct message with your full name and address to get started.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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user_e01ksr

1 Message

1 year ago

I am experiencing the same with Xfinity and it appears I have no other options where I live (except for Verizon 100 mbps). AT&T no longer services my area. ounds like they are all in cahoots.

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user_319480

Visitor

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2 Messages

1 year ago

I have been so frustrated with Xfinity and it's been over multiple years. We have so few choices for carriers in the western suburbs of Chicago. It's not right...everyone says it's because of the lobbyists etc. When you call in.....the automated system doesn't give you a full range of choices and I've been stuck in the loop several times and screamed into the phone...figured it was time to give up. When I've tried to negotiate my price down...they won't stop offering me mobile service which i don't want. Why can't this company commit to transparency in billing. Quit screwing over the customers who have been with you the longest. When we have the choice to leave which one day we will.......there's not many of us that will stay around. You keep saying you're committed to improved customer service, etc......we all hope and you fall flat over and over agin.

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XfinityShawn

Official Employee

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1.4K Messages

@user_319480 This isn't the experience we want any customer to have. My team can look into your account to see if there are any available promotions to help reduce your bill. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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user_319480

Visitor

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2 Messages

I'm not seeing a chat icon

1 year ago

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user_6b056b

Visitor

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1 Message

1 year ago

I completely agree!!! I'm in the same situation and my interactions with Comcast in trying to negotiate have been horribly irritating to say the least. I said multiple times that we are low income disabled and that I was confused and needed help... no go!

Totally disgusted in their greedy monopoly and am pushing for broadband to be a utility and equal access for all... not just those with high income. We are falling behind Europe, Asia etc. Arg!

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XfinityRoberto

Official Employee

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1.7K Messages

Hello and welcome to Comcast @user_6b056b! Thank you for taking your time in reaching out to us today about this bill increase. Bill increases can be a hassle to deal with, and we're sorry to learn that you're having this unfavorable experience. Our team of Billing gurus would love to research this for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Billing

user_808heh

Price increases

XfinityChristy

user_808heh

XfinityChristy

user_e01ksr

user_319480

XfinityShawn

user_319480

user_6b056b

XfinityRoberto

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