Price increases

I spent five hours on the phone yesterday being disconnected and trying to work out getting discounts or trying to figure out ways to save money. Again I’ve been with you guys for 20 years. I own two businesses, and I cannot just keep increasing prices on people. I am currently looking at other options, and most likely will be leaving Xfinity as you see many other people feel the same way. A 25% price increase for no reason is unjustified and unless you guys can do it for what I used to pay I am pretty much done with Xfinity. I’m tired of Not feeling like a valued customer and you see this over and over again on this string. We are in a day and age where companies are just increasing prices to increase their profits and that is the case here as well. Let me know the best you can do for me and what promotions you have going on that I can take advantage of that you know of because the operators I spoke to yesterday said that I have the best pricing possible. Again, this is ridiculous. I have four services with you  And I will be terminating them one by one shortly   
and if I could be very clear, I had no intention of canceling anything but now you have prompted me to look closer at my bill and realize how much I’m being overcharged on each service.

@user_808heh I understand wanting the best deal possible for our services and I have the same promotions as options as my co-works that provide customer service over the phone, but I would be happy to double-check your account with you. Please send me a direct message with your full name and address to get started. 

@user_e01ksr From my experience it can either be that your account has fallen off your promotional rate or it is due to price increases that you would find mentioned on your November or December billing statement. You can always get a break down of charges by looking at your billing statement. For the Xfinity app after signing in you would go to manage billing. After that click on current statement so that you can view the PDF. To view previous statements you would select statement history. If you don't already have the My Account app make sure you download it. It is honestly one of the best apps we have to offer to manage your account. The app will keep you updated on maintenance, interruptions, and other service-related notices. You can also troubleshoot, manage appointments, and manage your bill. 

If due to increases in our rates, while we try to hold down costs, price changes are necessary for a number of reasons, including continually increasing costs of programming and our ongoing investments in network upgrades, cutting edge technologies, and enhanced products and services. If you signed up on a promotional offer, you will not see an increase to the base price of those services until your promotional period has ended. Equipment charges, installation charges, taxes and fees, including regulatory recovery fees, the Broadcast TV Fee, the Regional Sports Network Fee, and other applicable charges are subject to change and could alter the total amount you pay during and after the promotional period. https://www.xfinity.com/pricechange

I am here to confirm what is going on. I would be happy to review the account for a new discount. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account.  You can also set up the services directly from the website. I also want to let you know there is a government benefit program called Affordable Connectivity Program that could save you up to $30 a month on internet costs. Please visit the link: www.xfinity.com/ACP to check out the process to qualify.

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

@user_319480 This isn't the experience we want any customer to have. My team can look into your account to see if there are any available promotions to help reduce your bill. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I'm not seeing a chat icon

Hello and welcome to Comcast @user_6b056b! Thank you for taking your time in reaching out to us today about this bill increase. Bill increases can be a hassle to deal with, and we're sorry to learn that you're having this unfavorable experience. Our team of Billing gurus would love to research this for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.