Visitor
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1 Message
Price Increase
When I first started using Xfinity, it was advertised for $40 for 5 years. Why is my total $75 each month now? Only after one year of service.
Visitor
•
1 Message
When I first started using Xfinity, it was advertised for $40 for 5 years. Why is my total $75 each month now? Only after one year of service.
XfinityJeffB
Official Employee
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642 Messages
12 hours ago
Hello user_tf, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I will be happy to help you. Billing questions require some account information best kept private, so I have to ask you DM us.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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