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user_gjzoq8
1st Topic

2 Messages

Wednesday, January 29th, 2025 1:43 AM

Closed

Price Increase

I have been notified that my monthly cost is going to increase 67% next month. I am not willing to continue my current service with a price increase - let alone a 67% increase. Before I switch providers, please advise if there are alternative service plans available at the reasonable price I am currently paying.

Question

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Updated 

3 months ago

119

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CC_Tony

Retired Employee

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1.4K Messages

3 months ago

Hello, @user_gjzoq8! Thank you for reaching out. Have you had a chance to check out our Plan Builder? That is a great place to start to see what options we have available for you.

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user_gjzoq8

2 Messages

@XfinityTony​ Yes, I have reviewed the options on Plan Builder. My options are to continue paying my current rate and receive an 81% reduction in speed, or to pay 67% more to maintain my current speed. Obviously neither option is acceptable, so please advise if there are other options or promotional offers.

3 months ago

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CC_Tony

Retired Employee

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1.4K Messages

@user_gjzoq8, we can take a look! Please, send a DM to Xfinity Support with your full name and address. See you there!

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

3 months ago

0

CC_Tony

Retired Employee

 • 

1.4K Messages

3 months ago

@user_gjzoq8, thank you for working with me via DM! I am glad we were able to get you a new deal that works for both you and your budget. If you have any additional concerns or questions, go ahead and create a new post. Take care!

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