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Tuesday, September 3rd, 2024 11:05 AM

Price increase?

Why the price increase without any explanation? It seems my bill is increased every 2 months since I signed up.

Contributor

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134 Messages

3 months ago

it's an economic thing called "inflation"

4 Messages

Monthly 10% inflation?

4 Messages

Not quite 10% a month. But a 40% increase since January without any explanation? There could at least be the courtesy of a reason instead of just increasing the price while decreasing the quality of the service. 

4 Messages

I am using this forum to try to get in touch with anyone at Comcast (this is the third way of trying) as they are at the top of the list of most difficult companies to get in touch with about billing. I don't have hours to wait on the phone, and their chat option is next to useless. Thanks for trolling westwayneguy88888!

Gold Problem Solver

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7.9K Messages

3 months ago

Keep an eye on your FULL bill, with all the details and notes about price changes. Also keep an eye out for any other charges being added, like buying/renting movies. Compare prices month-to-month to see what is changing. Media companies and local broadcasters keep demanding more, and especially sports networks. That is why the Broadcast Fee and RSN Fee keep increasing.

Expert

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107.1K Messages

3 months ago

The concern is not "X1 / TV" help related................ @user_gh1b7e @Andyross  Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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893 Messages

3 months ago

Hello, @user_gh1b7e thank you for taking time to create a post. You've contacted the right place to get your billing questions answered, I know if my monthly bill was different each month I would be looking to get an explanation as well. 

 

Here are some examples I've seen for bill differences: 

 

- When accounts are activated the first bill may have a discount being applied for either setting up autopay with a checking account $10 and $5 for credit/debit card and having paperless statements set up. If those requirements aren't set up within the first 30 days of the account activation, the discount will fall off. 

 

- Some areas have a 1.2 Terabyte data limit, if the data is exceeded you would then see data overage charges on the next 1-2 statements depending on what your billing cycle dates are. 

 

- If you make changes to your account during a billing cycle, there would be either prorated charge or credits depending on what action the change is doing. 

 

- If a promotion has expired

 

To be able to see specifically where the difference in billing is coming from, I would be need to do an account review. Since I would need to gather some information to locate your account, and we don't want that in our public conversation. When you have time, please send a direct message: 

 

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

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