1 Message
Price increase
I received an email saying that if I add a checking account alongside paperless billing I would receive a $10 discount! This would make my payment of $92 now go to $82. I thought this is great! But now I have received notice that my bill is increasing $10/monthly starting 2024, so my bill is going back to $92. What is the point of offering me a discount the same amount of what you are raising bill! My bill now remains the same! Every year you increase the price and for what point? I’ve been a loyal customer for over 5 years now!
XfinityJohnG
Official Employee
•
2K Messages
2 years ago
Thank you very much for reaching out to us here @user_g3kcpe. I would be happy to check on any billing changes on your account from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
user_lsvyn8
1 Message
1 year ago
Yea this is a joke. My bill was raised by 20 percent plus as well. Not worth it
1
0