Kary1's profile

New Poster

 • 

1 Message

Wed, Jan 13, 2021 5:00 AM

Price Increase

My recent bill went up nearly $15.00/month.  I have 3 TV boxes, all increased in price 50%.  I just signed a contract in September and it was for $154.00/year.  It has slowly increased and jumped to almost $170 in January.  I thought a contract was binding, but apparently xFinity has no problem helping themselves into other people's pockets.  This seems dishonest in every way.

Responses

Again

Expert

 • 

25.8K Messages

5 m ago


@Kary1 wrote:

My recent bill went up nearly $15.00/month.  I have 3 TV boxes, all increased in price 50%.  I just signed a contract in September and it was for $154.00/year.  It has slowly increased and jumped to almost $170 in January.  I thought a contract was binding, but apparently xFinity has no problem helping themselves into other people's pockets.  This seems dishonest in every way.


Fees, taxes, and surcharges are not included in your plan contract, which should not increase during the time of your contract.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

 • 

326 Messages

5 m ago

@Kary1 I hope your Monday is off to a good start. We will always make sure your bill is correct and answer all your questions. We can get you more specific answers if you send us a private message. Just include your name, service address, and account number. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom can help. https://comca.st/36cYYtt

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here