Jcap4's profile

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Mon, Dec 21, 2020 3:00 PM

Price Increase?

Good evening,


I got an E-mail today (12/21/2020) that said that there would be changes to my bill for a plan that I signed up for in September 2020 that was supposed to be a 12-month fixed rate.  But, my next scheduled payment is for the same amount as before?  Will our rates be changing?  I was under the impression that this were not a possibility when I signed the contract for the plan . . .


Thank you, and Merry Christmas and Happy Holidays!


Official Employee


326 Messages

6 m ago

Hello, Jcap4, thanks for reaching out to us on forums. I hope overall your holiday season is going well. Price changes tend to take place at the start of the year in January and I will be happy to review the specifics with you.  Please click on my name and use the send message option to send a private message. If you can include your name, account number, and service address I can help. 

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