BF20's profile

New Poster


1 Message

Tue, Dec 29, 2020 12:00 PM

Price increase

My monthly bill which is automatically charged to my credit card, went up $54.11 in November from my usual payment and then $39.96 in December again from my usual payment. I received no notification of an increase and I did not take additional services. I am unable to speak with a person and keep on getting the standard computer responses. What do I have to do to get attention to my problem?



Official Employee


6.1K Messages

5 m ago

Hi @BF20! Thanks for posting to the Xfinity Forum. I can understand why this would be a concern and would like to see how I can help. I want to review your bills with you so we can find the increases. I also want to point out the recent rate increase that went into effect at the beginning of the year. You can find this information on your past billing statements as early as October 2020. Please send a private message including your first and last name and the numbers associated with your service address.

To send me a private message, click on "ComcastChe," and then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 Messages

20 d ago

I am in a similar boat. I was on a contract where after a year, the contract ended so my price changed from $29.99 to $44.99, since the promotional price was $29.99 and the regular price was $44.99. But, then, after ANOTHER year, some other part of the contract ended, as is being claimed currently, which they called a "bundle discount", except I did not have a bundle, only internet. So, the "bundle discount" ended, and now they want to charge $72.95. Has anyone ever heard of an xfinity service that costs $72.95? I had not, until all of the sudden I am being charged $72.95.

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