BohdanaM's profile

New Poster

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2 Messages

Tue, Dec 29, 2020 11:00 AM

Price increase

I have recently changed my internet/TV plan to keep cost down and even bought my own modem. I have just received an email about an upcoming charge increase. I find such practices unethical. I have not agreed to a contract with the prices you are planning to charge come next month. My current contract under agreed upon terms and prices has not yet expired. As such, you should honor it and not violate our agreement. You are not providing its customers with options to forgo services you are increasing charges for, such as regional sports fee (which I never watch). I find your practices rather disappointing and will be cancelling your services in a near future. Obviously, I cannot rely on your integrity and written agreement. I cannot afford being in a business relationship with a company that can change its prices without customers' consent.   

Responses

ComcastChe

Official Employee

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6.1K Messages

5 m ago

Hi @BohdanaM, and thank you for posting to the Xfinity Forum. I understand why you feel that way and hope to provide some clarity about the rate increase. As for the Regional Sports Fee, our digital channel lineups include a variety of programming that appeals broadly to our customers’ interests, including general entertainment, news, and sports programming. Under the current distribution model, we offer these very popular regional sports networks on our most widely distributed levels of service. Accordingly, all customers receiving the bundle of channels that includes regional sports networks pay the associated Regional Sports Network Fee. 

 

We are committed to delivering the best in class products and services and continuously invest in technology and innovation. Our pricing is reflective of that. We make every effort to extend fair and reasonable pricing based on the value and reliability of our services.  There are many factors that impact pricing – your TV package, Internet speed, equipment, and additional features. With that in mind, I would be happy to look at your account and see if any promotional offers are available to you at this time, or we can revisit your services and ensure you are in the correct package based on your needs. Please send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message. 

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