Price Increase Without being told

user_dvjrc7 Hi, Happy Monday to you. Thank you for creating a post and reaching out to us on our Xfinity Forums. I'm sad to read that our live chat agents were not able to help you and that the pricing has changed. I'm sorry that this is happening and that you haven't received better support yet. I love that you found my team because we would love to help out. 

If you check on page 3 of the statement, it should show you if any promotions were coming to an end that would have caused the increase.

I know that we have competition coming to many areas, and their new customer pricing may be appealing, but our services so far have been outshining their deals. We have incredible speeds, but access to our Nationwide Hotspots included with your home internet services. It is becoming more difficult to make ends meet, so any price increase can cause a customer to try another provider. I would be happy to check if we have a better option in our rates before you make the switch. Hopefully we can find something that fits your needs, and if not we can help with closing the account as well if it comes to that. 

Can you please send us a direct message with your name and service address? I would love to research our options and help find a better price. 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click "Start new conversation"
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.