Price Increase Without being told

Massive increase in my bill without being told. This is absolutely ridiculous and I wish to switch to Race communications that offers $50 a month vs comcast's ridiculous $140+. Live chat doesn't even work, I've had enough of this awful company. Worst company in america for a reason.

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XfinityPaula

Official Employee

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2.1K Messages

2 hours ago

user_dvjrc7 Hi, Happy Monday to you. Thank you for creating a post and reaching out to us on our Xfinity Forums. I'm sad to read that our live chat agents were not able to help you and that the pricing has changed. I'm sorry that this is happening and that you haven't received better support yet. I love that you found my team because we would love to help out.

If you check on page 3 of the statement, it should show you if any promotions were coming to an end that would have caused the increase.

I know that we have competition coming to many areas, and their new customer pricing may be appealing, but our services so far have been outshining their deals. We have incredible speeds, but access to our Nationwide Hotspots included with your home internet services. It is becoming more difficult to make ends meet, so any price increase can cause a customer to try another provider. I would be happy to check if we have a better option in our rates before you make the switch. Hopefully we can find something that fits your needs, and if not we can help with closing the account as well if it comes to that.

Can you please send us a direct message with your name and service address? I would love to research our options and help find a better price.

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click "Start new conversation"
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

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user_dvjrc7

Visitor

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3 Messages

2 hours ago

Your services have NOT been outshining their deals; there's a reason Comcast has consistently ranked at the bottom of the ACSI. You're delusional if you believe that a 180% increased price difference between your competitor is justified.

Please direct me to someone who can cancel my service as quickly as possible. Thank you.

(edited)

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XfinityPaula

Official Employee

•

2.1K Messages

user_dvjrc7 I'm sorry that you have not received the same experience that I have with my internet and TV service. I don't like any price increase and I would be happy to help see what options we have to lower the price for us, or I can help with closing the account. I would hate to lose you as a customer, but I understand that we need to do what's best for ourselves. I'm happy to help out in any way I can.

Please send us a direct message with your name and service address. We can verify the account from there to see if we have any options to complete with the pricing or set up the cancellation if needed.

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click "Start new conversation"
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

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2 hours ago

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user_dvjrc7

Price Increase Without being told

XfinityPaula

user_dvjrc7

XfinityPaula

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