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user_01nelj
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Thursday, December 14th, 2023

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Price increase while on a contract is wrong

So why have a contract with comcast if they are increasing the package price on me? To me this is not legal. I called and they said too bad we can do it whenever we want. We are updating all our products and so are other vendors, so we have to change our prices. But in the contract, it only says the Service fee and Equipment and things like pay per view etc can increaseduring a contract which you can guarantee will happen each year so last year I did not get upset. But now they are increasing my package price as well. 

I ask again why even offer a contract to the customer if you know you will charge after it is signed?  The representative had no answer for that.

Xfinity package:
Popular Double Play increase of $7.00
Equipment & services:
TV Box + Remote increase of $2.00
Service fees:
Broadcast TV Fee increase of $4.40
Regional Sports Fee increase of $0.10

Question

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Updated 

1 year ago

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XfinityBrianH

Official Employee

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1.6K Messages

2 years ago

@user_01nelj If you signed up on a promotional offer, you will not see an increase to the base price of those services until your promotional period has ended. Equipment charges, installation charges, taxes and fees, including regulatory recovery fees, the Broadcast TV Fee, the Regional Sports Network Fee, and other applicable charges are subject to change and could alter the total amount of your bill during and after the promotional period.

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user_01nelj

3 Messages

@XfinityBrianH​  I did sign up like that and yet there it is ... a price increase on my package

2 years ago

0

XfinityAdrienne

Official Employee

 • 

1.4K Messages

Thank you so much for sharing those details with us, @user_01nelj! If you are in an agreement pricing still, there should be no change to the base bundle so I would like to dive into the account further with you see everything specifically regarding the monthly billing statement. Can you please send us a DM to get started?

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

0

user_wstxbl

2 Messages

2 years ago

Hi

I have a similar issue. My base Double Play package was $90 but it has been increased to $95 since August-2023. I am in contract till June of 2024. Can you please help?

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XfinityRay

Official Employee

 • 

3.1K Messages

We would be happy to take a look at this, @user_wstxbl! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_wstxbl

2 Messages

I have sent a direct message.. Hopefully, it gets resolved

2 years ago

0

traber

Contributor

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30 Messages

2 years ago

Same issue: I just received notice of a $7 price increase as of 1/1/24 on my Double Play Package that is still on a 2-year promotional discount until 3/29/24. These kinds of issues is making this long term (20+ years) customer want to finally cancel my service. Especially after the ridiculous reduction of the autopay/paperless billing discount we've been receiving plus the recent revelation of a data breach.

Please, without sending me down an endless rabbit hole of customer representatives that don't know what to do, please tell me what needs to be done to pre-emptively avoid this price increase to my package while still under contract.

Thank you,

2

XfinityPeterH

Official Employee

 • 

2.2K Messages

@traber Prices will not change for a package that is under a contract. Equipment, taxes, and fees are always subject to price changes even while under a contract. Customers with debit/credit and paperless billing can get a $5 monthly discount and a $10 monthly discount if a Bank Account and paperless billing are connected. Please note that not all accounts or plans can take advantage of this discount. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_01nelj

3 Messages

2 years ago

Update. so far, they have done nothing except ask me the same questions multiple times in the same thread. example. we need your full name and address... yet there it is as the first thing i provided. how sad

1

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XfinityTy

Official Employee

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376 Messages

@user_01nelj! Thank you for taking the time to reach out. I show it has been some time since we gathered your personal information, and I will need to obtain this information again for security purposes. I am happy to look into your billing issue with you! 

Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_42abd4

Visitor

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6 Messages

1 year ago

I've had it with you, xfinity.You keep increasing my bill each month even though I returned both my cable boxes and put my bill on auto pay to save $30.Now you turn around and find other ways to increase my bill. This month another $5.75! For what? Each month you've increased my bill since December and I'm done! I've reported

you to the FCC and I will continue to find ways to report this and have it investigated!  It should not be legal to do this to customers! I have a contract! You should not be allowed to keep increasing the price whenever the [Edited: "Language"] you feel like it!! 

(edited)

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