1 Message
Price increase on permanent/no term internet
When I last updated my internet service I was told I would never have to call to negotiate the plan again because this was not relegated to a specific term and would be permanent. I just got a bill for $20 more saying my “deal” expired. How do I get this fixed?
XfinityMarcus
Official Employee
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1.4K Messages
1 year ago
@user_tyl584, thank you for reaching out to us today. I know how important it is to maintain a price point within a budget, and finding your monthly charges to be higher than anticipated would certainly be a cause for concern. Let's take a look into what exactly is going on together. Can you send us a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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XfinityTy
Official Employee
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376 Messages
1 year ago
You're welcome! And thank you again for allowing us to resolve your billing issues @user_tyl584! If you do need future assistance, please don't hesitate to reach out to our team here on Forums. We're here 7 days a week from 6:00 AM - 12:00 AM EST, and would be more than happy to assist you! I hope you have a great day too!
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