1 Message
price increase in the middle of contract?
I am checking my current statement at xfinity.com, and notice it says the following: "Effective with your next billing statement on or after January 1, 2024, we estimate the monthly price of your services will increase by $6.00." I am in a two-year contract with xfinity with a promotional price. I have not changed any of my services. This price increase does not make sense. Please check, and let me know what exactly this price increase is for.
XfinityChristy
Official Employee
•
2K Messages
1 year ago
@user_ico8ny Thank you for reaching out via our Xfinity Forums. I would be happy to reivew your account and see where things are at with the current promotions and discounts on your account. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
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user_t4t3ys
1 Message
1 year ago
My xfinity service cable & internet increased by $43! I believe my contract is set to expire soon. I will have to get another company if I can not get a better deal. $223 bill now & it was expensive enough at $170. It increased from the original contract amount of $150 slowly but surely.
starting to feel scammed as I haven’t added anything extra to my services in the 2 years I’ve had it..
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user_mak2mj
2 Messages
1 year ago
My husband was talked into signing for a new contract that has a price increase of $5 per month after given FALSE INFORMATION by customer service on the phone.
We originally have a 12-month promotional contract signed in Oct 2023, which is $65 per month with 800mbps internet (internet only plan). But Xfinity overcharged us for several months, and we have contacted customer service several times through the chat function, every time they said a statement credit will be issued as a refund, but the credits were never posted.
Today, looking at the statement posted for Jan 2024, we again see an incorrect price, totaling to $76 a month, which is $10 more than what our contract states. So my husband called customer service and told them about the situation, said to person on phone multiple times that we signed for a 12-month $65 contract, but person on phone kept insisting that that is because Xfinity increased it prices in Jan 2024.
After some communication, my husband was talked into believing that the price increase are supposed to affect everyone's contract including ours, which apparently is false information according to the answers seen on this page. And due to this false information, my husband decided to go with the recommendation offered by the person on the phone, which is to sign a new contract that is $70 a month ($5 more than our original plan, and also tied us with Xfinity for 3 more months due to the contract starting today instead of Oct 2023 like the original contract was).
First overcharging, then refusing to issue refund for overcharges, and then proceeds to offering false information so customers will sign for longer and more expensive contract. This is just unacceptable, and honestly illegal. We wanted our $65 per month contract back that ends in Oct 2024, and now we do not know how to do that, since both the chat function and on-the-phone customer service are unreliable apparently.
Will definitely look into other internet options when our contract ends.
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user_kf25fa
1 Message
1 year ago
My last bill was $346, if this rate increase takes my bill closer to $400 I will get a new vendor, and your automated systems are the worse in the world unless this is intentional so I cannot speak to a human.
My ask is simple, before I get hit with a huge surprise on my next bill I want to know how much my rates will go up, in order to decide if I want to stay with Comcast. $340 x 12 = $4,000 a year you will be losing. My blood pressure is elevated because of your systems.
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user_rjkspg
1 Message
1 year ago
if you have a contract xfinity should not be able to make any changes until that contract is up, thats why you have a contract to protect the customer rates
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user_qx4gs5
1 Message
1 year ago
We also received an increase in our bill and without notice! This is illegal practice by Xfinity. Wifi service has also gotten significantly worse. Expecting a refund or will also be switching to AT&T fiber.
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