Price increase during promotional period

Hello, @user_qc1z95 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

@user_qc1z95 

We want to thank you for reaching out on the Community Forum for support with your billing increase issue. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!