agmy's profile

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Sat, Dec 19, 2020 11:00 AM

Price increase during 1 year contract (24 month fixed rate)

I got my new bill this month and despite being in a 1-year contract (24 month fixed price) for my internet only package, Comcast has raised my package rate from 59.99 to 69.99.  


Please explain why you're violating your own fixed price?  I'm on a 1-year agreement that states those prices will remain constant for 24 months.  It's not a new fee or an increase in modem rental, you guys literally raised the package rate which this agreement specifically said you're not supposed to do.





60 Messages

6 m ago

Get used to it.

Official Employee


200 Messages

6 m ago

Thank you for letting us know about this. I know how upsetting it is to receive a bill that's not what you expected. I've reached out to you in private message to look into this further for you. I'll meet you there. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 Messages

20 d ago

Could you post a public response to how this was resolved? I am in a similar boat, where I was on a contract where after a year, the contract ended so my price changed from $29.99 to $44.99, since the promotional price was $29.99 and the regular price was $44.99. I stayed with the $44.99 pricing because I was told it would just continue at that price from then on. But, then, after ANOTHER year, some other part of the contract ended, as is being claimed currently, which they called a "bundle discount", except I did not have a bundle, only internet. So, the "bundle discount" ended, and now they want to charge $72.95. Has anyone ever heard of an xfinity service that costs $72.95? I had not, until all of the sudden I am being charged $72.95.

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