New Poster
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1 Message
Price increase during 1 year contract (24 month fixed rate)
I got my new bill this month and despite being in a 1-year contract (24 month fixed price) for my internet only package, Comcast has raised my package rate from 59.99 to 69.99.
Please explain why you're violating your own fixed price? I'm on a 1-year agreement that states those prices will remain constant for 24 months. It's not a new fee or an increase in modem rental, you guys literally raised the package rate which this agreement specifically said you're not supposed to do.
Responses
shipper50
Contributor
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60 Messages
6 m ago
Get used to it.
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ComcastGina
Official Employee
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200 Messages
6 m ago
Thank you for letting us know about this. I know how upsetting it is to receive a bill that's not what you expected. I've reached out to you in private message to look into this further for you. I'll meet you there.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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user_13f4a3
Visitor
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3 Messages
20 d ago
Could you post a public response to how this was resolved? I am in a similar boat, where I was on a contract where after a year, the contract ended so my price changed from $29.99 to $44.99, since the promotional price was $29.99 and the regular price was $44.99. I stayed with the $44.99 pricing because I was told it would just continue at that price from then on. But, then, after ANOTHER year, some other part of the contract ended, as is being claimed currently, which they called a "bundle discount", except I did not have a bundle, only internet. So, the "bundle discount" ended, and now they want to charge $72.95. Has anyone ever heard of an xfinity service that costs $72.95? I had not, until all of the sudden I am being charged $72.95.
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