Price increase and customer service

Xfinity may very possibly have the worst customer service department that I have ever had to deal with and I've been in call center management for 15 years and call centers for over 25. They are designed to make their employees force you to talk to someone else and then someone else and then someone else just to get any kind of resolution. It is completely pointless. That being said here's my problem.

Every year my Xfinity bill jumps up by at least 50 or $60 a month because my promotional period has ended. I then have to call and spend a minimum of 2 hours either chatting or talking to someone on the phone to negotiate a new price that's $5 more a month. This is become obscenely irritating to the point that if I could just walk away from Xfinity all together and still get the same speed with another company I would do it in a heartbeat. Unfortunately this year I believe I'm going to have to go with a tad slower speed but for about half of the price of what I'm currently paying, not even the new proposed price that Xfinity is offering. This is stupid. Last year I had one other option. This year I have four. Next year it looks like I'm going to have at least 8 to 10 other options besides Xfinity. They either need to get with the program and start offering prices that are in line with every other company out there along with the promise of no contract or they need to get the [Edit: language] out of the way for the new and better companies to come in. These new companies are even offering them pay off the early termination fees because they realized that they're going to have loyal customers once the customers realize that Xfinity is doing nothing but fleecing their customers for everything they possibly can get. It's obscene, it's wrong, and everyone I know has had it with Xfinity. The service is not the end-all be-all for internet and I've been irritated since day one because they didn't even bother putting in the internet connection where I wanted them to. So Xfinity as far as I'm concerned can just go to [Edit: language]. I can't keep dealing with this every single [Edit: language] year. And this year they finally lost another customer. Actually they've lost four other customers because my parents, my brother, and my sister have all vowed to go with me after this one.