Regular Visitor
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4 Messages
Price increase again
Here we go again. My bill just went up by $23. I don't understand how Comcast believes that this constant cycle of first increasing my bill, then me having to waste my time on the phone trying to cancel and then the ultimate reduction to my rate for a certain period of time only to start the whole process over again is good business. I'm tired and frustrated of having to play this game. The difference now is that I have a choice. No one I know has cable anymore, they've all moved to other platforms. I guess I'm next.
Responses
WD40
Contributor
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34 Messages
5 m ago
They always offer the same lame excuse about "passing on expenses" as if they have nothing to do with it.
With many bills being in the $230 a month range, ( that being over $2700 a year btw) why not try to get more?
Staying with them is simply rewarding bad behavior.
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ComcastMichelleR
Official Employee
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371 Messages
5 m ago
Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/35xz17A
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Sdgordon
New Poster
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2 Messages
5 m ago
I understand that my bill went up $23 because the year was up, but now it went up another $7. I know $7 isn't a lot, but it does matter.
Can't reach anyone via email and it makes me mad, because not everyone can sit at the computer or on the phone to chat with someone because they have to work.
If the bill increases or plans of increase they need to notifiy us before just doing it.
Ridiculous.
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ΝοΜαs
New Poster
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3 Messages
5 m ago
With all of the fees and increases, I plan on leaving at the end of the contract which is ending very soon. I am looking forward to my phone call to say goodbye!
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ΝοΜαs
New Poster
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3 Messages
5 m ago
I received news of price increases yesterday! WOW! And my contract is up soon, and things can then go up another 30 dollars or so. And my internet speed is about the same as a friend of mine who says that he pays Xfinity less that 10 dollars a month. Ouch!
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