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blaketb
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Monday, March 10th, 2025 8:32 PM

Price Increase after Contract Ended

My monthly plan fee has doubled since the contract ended. How can my monthly fee be returned to the initial price?

Question

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Updated 

1 month ago

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EG

Expert

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109.9K Messages

1 month ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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blaketb

2 Messages

1 month ago

Looking for guidance on having my monthly plan fee returned to initial price before it was increased. 

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XfinitySheila

Official Employee

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1.1K Messages

 

blaketb Hi there! I would love to assist, you have come to the right place for assitance. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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