1 Message
Price Increase 2024
Why do I see my bill with a new payment amount of $112 when I pay $76 per month?
This is the message I'm seeing in Xfinity Assistant:
Let's take a look at your price changes. Your regular monthly charges increased by a total of $36.00 since your last billing cycle.
That's an increment close to 50%!!!! WHY??
I can't see an email in my inbox about changes in my plan, price increments or any kind of notification.
XfinityChristy
Official Employee
•
2K Messages
1 year ago
@user_JR1 Thank you for reaching out via our Xfinity Community Forums about this billing concern. It sounds like the promotion that you had on your account had ended and that is why you are seeing an increase on your monthly bill. Our statements do show when a promotion ends and what the promotional discounts are, so I suggest taking a look at your last few months of statements for those details. I would also be happy to review this with you. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
(edited)
0
0
user_vkhk1r
1 Message
1 year ago
My monthly bill for internet service is going from $60 to $90, a 50% increase. This is not from coming off intro program; I have had this service for many years. This seems indefensible. I don't need the full 200 MB bandwidth, but I can't see other options presented. Do I need to switch to a wireless 5G plan from other company ?
1
0