Visitor
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4 Messages
Price going up nearly every month!
I have triple play and the price just keeps going up and up and up. I am 85-years old and do not need the fancy channels or super high-speed internet, but I am unable to get a real live customer service rep on the phone when I call. When I am signed in to the site and click the customer service link, I get a "sorry!" that option isn't available. I've tried the Xfinity Assistant, too, and get caught in an automated loop, because they don't have the option I need to connect with a human being. How in the heck do I get someone to help me lower my bill?
Responses
ComcastJodie
Official Employee
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182 Messages
1 m ago
@pmschubert Hello! We can help with the account and bill. Please send us a private message with your full name and service address by selecting the chat icon in the top right-hand corner. Then search for Xfinity Support. We'll be there to help.
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