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pmschubert
1st Topic

Visitor

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4 Messages

Friday, May 14th, 2021 4:07 PM

Closed

Price going up nearly every month!

I have triple play and the price just keeps going up and up and up. I am 85-years old and do not need the fancy channels or super high-speed internet, but I am unable to get a real live customer service rep on the phone when I call. When I am signed in to the site and click the customer service link, I get a "sorry!" that option isn't available. I've tried the Xfinity Assistant, too, and get caught in an automated loop, because they don't have the option I need to connect with a human being. How in the heck do I get someone to help me lower my bill?

Question

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Updated 

4 years ago

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CCJodie

Problem Solver

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1.3K Messages

4 years ago

@pmschubert Hello! We can help with the account and bill. Please send us a private message with your full name and service address by selecting the chat icon in the top right-hand corner. Then search for Xfinity Support. We'll be there to help. 

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pmschubert

Visitor

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4 Messages

I don't see a Chat icon.

(edited)

4 years ago

0

CCJodie

Problem Solver

 • 

1.3K Messages

@pmschubert Hmm! That's odd. Have you tried to refresh the page? 

I no longer work for Comcast.

4 years ago

0

pmschubert

Visitor

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4 Messages

I refreshed the screen and it appeared. I sent a message 15 minutes ago and am still waiting for someone to reply.

4 years ago

0

pmschubert

Visitor

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4 Messages

Hello - it's been a half hour since I last heard from someone through the chat feature and I've responded several times. I need to leave for an appointment. Can someone please respond? Thank you!

4 years ago

0

Again

Expert

 • 

31.9K Messages

@pmschubert 

Please be patient.  Sometimes it takes a while for someone to respond, but they will respond.  😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

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