Visitor
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5 Messages
Price Doubled Unexpectedly
I just received an email that my internet price will be nearly doubling starting next month despite not changing anything on my account. I have been very happy with the price point for my internet up to this point but double the price just isn't in our buget right now. Any help would be appreciated.
XfinityMatthew
Official Employee
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2K Messages
21 hours ago
Hello @TheBMan313 Sounds like the end of a contract or promotion you were on. In order to check into new deals to start fresh with we need you to send us a direct message with your full name and account number to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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XfinityJustinC
Official Employee
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2.5K Messages
15 hours ago
@TheBMan313 I appreciate you sending the direct message, and was able to locate that. I'll follow up with you there to continue with the promotion review.
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XfinityJustinC
Official Employee
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2.5K Messages
12 hours ago
Hello, @TheBMan313 It was a pleasure working with you today, and glad to find a promotion that worked for you. Please create a new post if you need assistance with anything new, our team is available 7 days a week between 6am - 1am ET for employee support. Have a nice rest of your day, and upcoming weekend.
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