4 Messages
Price changed after agreeing to promotion.
I signed up for a bundle promotion of Internet and Mobile as my promotion had ended. I confirmed with the agent before signing off on it and he confirm the price and how it will be billed. Now I'm being charged 2 separate bills almost double the amount of the bundle promotion. Who can I talked to in order to get this resolved? As the "Chat" team just keeps transferring me around without resolving anything for 3 hours. I downloaded the transcript from when the agent confirmed the price and billing set up.
XfinityMarcos
Official Employee
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1.9K Messages
4 months ago
Hello DurellS, thank you for coming to our Forum for help with you recent order and billing concerns. I always review my bills and confirm those numbers add up, so I completely get where you're coming from. Let's take a look together and get on the same page. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_6b2503
Visitor
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17 Messages
3 months ago
Here the link for promotion
https://www.ispot.tv/ad/fYLT/comcast-xfinity-2024-summer-olympics-gold-medal-deal
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