Skip to main content
user_lf4duy
1st Topic

Visitor

 • 

1 Message

09/30/2026 3:46 PM

Price Change

My promotional rate recently expired and my 500 Mbps Internet bill increased from $58 to $108/month.  
My account currently offers me the same 500 Mbps plan for $70/month with a five-year price guarantee. However, Frontier Fiber is available at my address for $45/month for 500 Mbps with a four-year guarantee, or $65/month for 1 Gig with a five-year guarantee.
I've been happy with Xfinity and would prefer not to switch providers if the pricing is competitive. Could the Digital Care team please review my account for any available existing-customer, loyalty, renewal, or retention offers before I cancel service?
I'm looking specifically for Internet-only service and do not want to add mobile, TV, phone, or other services. Thanks!

Question

 • 

Updated 

20 hours ago

12

1

0

Oldest First
Selected Oldest First
XfinityAdrienne

Official Employee

 • 

2.4K Messages

20 hours ago

Good Morning, @user_lf4duy! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand where you are coming from, and wanting to ensure that you have the best rate possible for the services you enjoy. I would be more than happy to help with looking into the optons. Can you please send us a DM? 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

0

0

forum icon

New to the Community?

Start Here