Price change

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Happy Monday user_4033f8  👋 You're in the right place for help with your current package, so thank you for coming to our community! I know how much price increases can ruin my day, and above all we always want you to have the best price possible for your services at all times. The good news is that if you've just come off of a promotion recently, there should be some new options available to you 👍

If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can definitely check things out.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum