Visitor
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1 Message
Previous charge receipt
Hi there! I’m seeing a charge on my account for an in store purchase of $85.95. I think it was back in September or August. Do you think you could email me the receipt for this? Thank you.
Visitor
•
1 Message
Hi there! I’m seeing a charge on my account for an in store purchase of $85.95. I think it was back in September or August. Do you think you could email me the receipt for this? Thank you.
XfinityAngie
Official Employee
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3.1K Messages
2 hours ago
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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