Visitor

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1 Message

10/01/2026 9:15 AM

Prepaid internet

Won’t let me pay online 

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Selected Oldest First

Expert

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121.7K Messages

2 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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3.2K Messages

2 hours ago

Greetings, @user_wfl8c7! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this online payment issue, and I want to ensure you get pointed in the right direction.

 

Can you tell me a little more about what's happening? Is this for NOW Internet service in your home, or the NOW WiFi Pass for Internet on the go?

 

If you are having issues with NOW Internet, you can reach out to the Xfinity Assistant using this NOW Chat link.

 

If this is for the NOW WiFi Pass, you will want to use this link instead. 

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