Prearranged payment and still shut off

user_zr1xn7, Hi there! Thanks for taking the time out of your day to reach out. As a consumer myself, I can understand the importance of having your services work correctly and making a payment arrangement. This is definitely not how we want you to feel. You’ve reached the right team of experts to help turn this around over social media. We can help. To get started, I will just need to pull up the account to see what happened with that arrangement. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.