1 Message
PPV Not Recording
I purchased AEW Worlds End PPV last night and set to record to watch later. It only recorded the last hour of the show. I would like to order the show now on demand but I would only like to be billed one time since the original did not record.
XfinityEricB
Official Employee
•
2.1K Messages
1 year ago
Hello @user_ujytic. Sorry to hear your recording didn't go as planned. I would be happy to assist with one of the charges for the show.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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